Operational Knowledge Hub
An intuitive and single source of truth for sensitive resources.
This project transformed scattered operational knowledge into a structured, searchable, and easy-to-navigate hub for enterprise teams. My role was to improve how tools, SOPs, templates, Lean practices, and MetLife Way resources were organized and accessed across the portal. I approached it as a knowledge architecture challenge — creating clearer entry points, stronger content hierarchy, and quick-access pathways to support both browsing and direct search. The goal was to reduce repeated queries, improve resource discovery, and help teams work more consistently.
The Challenge
Fragmented knowledge across tools, documents, and teams.
Critical SOPs and templates were hard to find quickly.
Inconsistent structure led to repeat queries and inefficiency.
The experience needed to scale across complex operational workflows.
The challenge was not just content access – it was designing a scalable discovery model for enterprise knowledge.
Long texts can be boring—interested in understanding the process, impact, or design journey, just reach out: nehagupta1187@gmail.com
An internal medical risk calculator used by underwriting teams to evaluate applicant health data and determine insurance eligibility, premium loading, and case referrals.
The system was clinically dense and difficult to navigate, leading to high data-entry errors, incomplete submissions, and frequent clarification requests from underwriting support teams.
Redesigned the workflow by introducing domain-based grouping (BP, Glucose, Lipids, LFT, Renal), structured navigation, unit standardization, progressive disclosure, and clearer validation patterns to reduce cognitive load and improve data accuracy.
Reduced input errors and support dependency, improved underwriting efficiency, and streamlined high-stakes medical risk evaluation workflows.
Client: MetLife
Role: Product Designer
Scope: UX Research, Information Architecture, Wireframing, UX UI Design, User Testing
Platform: Internal Knowledge Portal
Users: Operations Teams · Team Leads · Transformation Teams · Internal Employees
Project Type: Enterprise Knowledge Management Tool